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Frequently Asked Questions

How will I know if my product is on backorder?

If an item you’ve ordered is on backorder, we’ll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it.

How long does a backorder remain active?

Backorders remain active for 21 days on most products. If after 21 days the item is still on backorder, we will automatically cancel the item and refund your money.

Will Best Buy charge my credit card for the product while it’s on backorder?

iClick does charge your credit card on the time of ordering. If you used PayPal, your PayPal account was charged at the time you placed the order.

About items that are on backorder

Here is a list of helpful facts about back ordered items:

    • Items you order in addition to the back ordered item will not be held back, and will ship out as normal.
    • The back ordered items in any order will automatically ship out as soon as iClick receives the items.
    • You will be notified via email once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. Tracking numbers for shipments can be found on both your order history page, and the order receipt. Please note that it may take up to 24 hours after an order has been upgraded to “shipped” status for its tracking number to appear.
    • You will not be charged any additional shipping fees for multiple shipments caused by back ordered items.
    • iClick window of allowing the purchase of back ordered items is 21 days. If an item is unavailable to ship for 21 days or longer, that item will be made unavailable to order until the shipping estimate falls within 21 days of ordering. We will do our best to estimate when back ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.