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Delivery Information

Delivering your way

To match your budget and busy schedule, choose from a great range of delivery prices and times when you order online. We deliver from sunday to thursday , and offer next-day delivery, and at a time to suit – just some of the reasons 93% of iClicks customers rate our delivery service reliable.Plus if you want to avoid any charges that would apply if we did deliver, or can’t be in for us to do so, you can order online to collect in store instead.

Please note: we deliver large items items and small items separately. If your order contains both, you’ll need to choose a delivery option for each.Our Delivery partner is Fetchr and all the information of the service could be located at this link www.fetchr.us.

Delivery options.

TVs under 39”, laptops, desktops computers, cameras, howerboards or other small items. These delivery details do not apply to products delivered directly from an approved supplier. These details can be viewed when selecting your delivery options in the checkout, or using our stock checker on the item’s product page.

Delivery type Delivery time Delivery Weight Price Order online by
Standard delivery Within 5 working days Less than 5 kg AED 35 9am
Next day Next day, including Saturday and Sunday, or any following day Less than 5 kg AED 45 Weekday, 9am
Friday and Saturday, 8am
Urgent/Same Day Same Day delivery if fulfilled within cutoff time Less than 5 kg AED 60 8am

*You can only book same day delivery, and Friday afternoon delivery in Dubai and other selected areas. Check eligible postcodes in the ‘Where we deliver’ section below.

You have two ways to select how you get an order delivered:

  1. Directly off the product page for the item you’re buying.
    Simply enter the Phone number or town you want delivery to, and we’ll serve you delivery prices and dates for that location. To add an option to your basket, click on it.
  2. In checkout, once you’ve added an item to your basket.
    When prompted, simply select a day and time slot for delivery, or choose Standard 5-day delivery.

Large items (excluding models delivered direct from the manufacturer)

We deliver to all mainland United Arab Emirates*.

Small items

We deliver to addresses right across mainland United Arab Emirates.

Eligible Areas.

Same day delivery, and Friday afternoon delivery, are only available to areas in this table:

Dubai
  • Al Barsha – Al Barsha 1, Al Barsha 2, Al Barsha 3? Al Barsha South?
  • Al Barsha South – Al Barsha South 1, Al Barsha South 2, Al Barsha South 3? Part of Dubailand?
  • Al Bastakia – see Bastakiyah
  • Al Fahidi Historical District – see Bastakiya
  • Al Ghusais (Al Qusais, Al Gusais) – includes Ghusais communities, possibly Al Twar, Muhaisnah communities.
  • Al Jafiliya
  • Al Khail – not a community or district in Dubai, at least not yet. But sometimes areas along Al Khail Road from Business Bay to Al Quoz and Al Barsha are referred to as Al Khail. Or could be a reference to Al Khail Gate or Al Khail Heights gated communities.
  • Al Khalidiya Dubai (Al Khalidiah, Al Khalidia) – doesn’t exist as a community. See Al Khalidiya in Abu Dhabi, Al Khalidiya in Sharjah, Al Khalidiah Tourism Dubai, Al Khalidiya hotel apartment Dubai.
  • Al Mamzar
  • Al Muhaisnah – see Muhaisnah.
  • Al Safia (Al Safiah, Al Safiya, Al Safiyah) – part of Hor Al Anz in Deira, or a different name? Not the same as Al Safa in Jumeirah, Bur Dubai.
  • Al Twar – Al Twar 1, Al Twar 2, Al Twar 3,
  • Bastakiya – same as Al Fahidi historical district, opposite Musalla Post Office near the Dubai Creek in Bur Dubai.
  • Bur Dubai
  • Business Bay – see also Downtown Dubai
  • Downtown Dubai – Al Manzil, Burj Khalifa area (?), Business Bay, Old Town Dubai, The Residences?
  • Dubai Marina – Marsa Dubai
  • Dubailand
  • Jafiliya – see Al Jafiliya.
  • Jumeirah – includes Jumeirah 1, 2, 3 communities; possibly Al Manara, Al Safa, Al Wasl, Umm Suqeim communities. Does not include the Nakheel Properties Jumeirah projects or developments.
  • Jumeirah Nakheel developments – Jumeirah Golf Estates, Jumeirah Heights, Jumeirah Islands, Jumeirah Park, Jumeirah Village (JV Circle and JV Triangle, no JV Square yet). All projects out towards Jebel Ali, not in Jumeirah district of Dubai.
  • Jumeirah Lakes Towers (JLT) (Jumeirah Lake Towers)
  • Kidzania – children’s community in The Dubai Mall for learning about careers and jobs.
  • Mamzar – see Al Mamzar
  • New Dubai
  • Satwa – Al Bada’a (Al Badaa, Al Badha, Al Bahda), Al Satwa, Jumeirah 1. Maybe Al Wasl also?
  • Umm Suqeim – Umm Suqeim 1, 2, 3.
  • Al Barsha
  • Al Khawaneej
  • Al Quoz
  • Beach Road North (Jumeirah, Satwa, Al Safa)
  • Beach Road South (Umm Suqeim, Umm Al Sheif, Manara
  • Bur Dubai
  • Business Bay (and Downtown Dubai)
  • Deira
  • Dubai Airport North
  • Dubai Airport South
  • Dubai Industrial City
  • Dubai Investments Park (DIC)
  • Dubai Maritime City
  • Dubai Techno Park
  • Dubai Waterfront (Jebel Ali)
  • Dubai World Central North
  • Dubai World Central South
  • Dubailand North (Dubai Land North)
  • Dubailand South (Dubai Land South)
  • Dubiotech (Dubai Silicon Oasis)
  • JAFZA North
  • JAFZA South
  • Jebel Ali Industrial
  • Jumeirah Circle – see Jumeirah Village Circle (JVC).
  • Jumeirah Village – see JV Circle or JV Triangle.
  • Lahbab
  • Mamzar
  • Mirdif (Mirdiff)
  • Muhaisnah
  • Nad Al Sheba (Nadd Al Sheba)
  • Palm Deira
  • Palm Jebel Ali
  • Palm Jumeirah and Marina (Dubai Marina)
  • Warsan

Check the progress of your delivery at any time. We’ll also send you a text reminder on delivery day.

Large items (excluding models delivered direct from the manufacturer)

Track your order online using our free iTrackit service. All you need is your tracking number (as given from fetchr delivery service).

You can find out the expected time of a standard delivery from the instance you give your details to our delivery partner on their website. Simply go to iTrack it and enter your details to view the delivery schedule.

Small items

A courier will deliver your order for small items on our behalf. To track your delivery, simply click on the link in your order-confirmation email to go to the courier’s website.

To keep you updated on your order, we’ll email you when it’s being dispatched. When ordering, please provide your mobile number as your main number so we can also update you by text on the evening before, or morning of, delivery.

If you’re ordering a large item, we’ll text you to let you know the approximate delivery time. You can also find this out online using our iTrack It service.

If you’re ordering a small item for delivery on a day and time of your choice, on delivery day you’ll receive a notification detailing your delivery time slot.

Do I have to be there to sign for delivery?

Yes. All deliveries require a signature to confirm you’ve received your order correctly.

When do you deliver?

For large items, we deliver 6 days a week in most areas. Delivery isn’t available on public holidays.

For small items, a courier delivers on our behalf Saturday to Thursday. Delivery isn’t available on public holidays.

Do you deliver to my address?

We deliver to all mainland United Arab Emirates. Please check the Where We Deliver section on this page to find out more details.

My order hasn’t arrived yet; where is it?

You can track the delivery of a large item you’ve ordered via iTrack It , and of a small item by the courier’s online tracking system. Please check the Track Your Order section on this page to find out more details.

We do everything we can to ensure our delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations. We’ll let you know if we become aware of an unexpected delivery delay, or you can contact Fetchr +971-4801-8100

What if I miss the delivery?

If you’re not at home when we come to deliver, you can re-arrange delivery again without an additional charge.

For large items , we’ll attempt to contact you at the time of delivery and will wait a few minutes for you if you’re nearby. If the delivery is missed, we’ll leave a delivery card to let you know we came. You can re-book a delivery date that suits you by contacting our UK Contact Centre on 0344 561 1234.

For small items , the courier will leave a delivery card and send you a text to let you know the delivery was missed. They’ll usually try to deliver again the following day, or you can follow the instructions on the delivery card to re-arrange another delivery date. Our couriers may deliver your parcel to your neighbours if we miss you, please see the delivery card left to you.

 

Can I change my delivery date or address after I placed an order?

For large items , you can change the delivery date by calling Fetchr at +971-4801-8100

For small items , if you choose a delivery date and time to suit you, you’ll receive a text from the courier the night before delivery is due. Simply to switch it, simply reply with a new delivery date.

Unfortunately, we’re unable to change your delivery address to a different one after an order is placed.

Read what our customers say about our delivery services

Judy from JBR, purchased a charging wire.

The ordering process was straightforward. We were particularly pleased with the delivery. They were  thorough as well as friendly and helpful.

Hamda from Barsha, purchased a power bank.

I ordered my powerbank through internet and received it on time the delivery people where very courteous and helpful thank you.

Rushdi from Warsan, purchased a small item

The product was delivered to my home quickly and in perfect condition (the box was not damaged at all in the delivery process). This is a quality product from spigen that I am extremely happy with.

Emma from Dubai Marina, purchased a Speaker

Item ordered online. Advised by text message regarding delivery. Item delivered within time frame.

Ali from Sharjah, purchased a Viva Madrid

Delivered within the time scales. I was given a time slot and was also called 10 mins before the delivery to tell me they were on their way. Helpful and pleasant delivery men.

Mohammed from Bur Dubai, purchased a samsung headphones

Fantastic friendly service excellent communication and sent updates via email which kept me informed which is excellent. In general I have always had a pleasant experience with iClick and believe they have the customers interest at heart and as well as having excellent products available to the consumer.

David from International City, purchased a iPad

Got this ipad delivered directly. was delivered promptly and in perfect condition. since then, I have went in to a store and purchased another iPhone. Service was top class, they even checked to confirm if everything was ok.

Item availability

With selected items, if we’re out of stock but know more is on the way, you may be able to order in advance.

Please note: if your order contains more than one item, availability and delivery of each may vary. In this case, you may receive your purchases separately, and at different times.

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