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Order & Collect FAQs

Not around to accept a delivery? Or want to avoid any delivery charges that might apply? Then order online to collect locally from our Store.

Our Pay & Collect and Reserve & Collect services are so easy to set up. Plus they’re 100% free, no matter how little or much you’re spending – you will save your delivery charges and time plus its time guaranteed.

Why Choose Reserve and Collect?

Choose this option to:

• Collect on the same day as you order, so faster than we can deliver; or.
• Collect next day, while avoiding any charges you’d pay for next-day delivery.
• Pay cash, or by card in person.

How Does Reserve and Collect Work?

It’s simple:

• When you order, you reserve your selections at our store if it is in stock, and we send you an email with your order confirmation to collect at store.
• You collect when you like from 1 hour after you order until the end of the next day.
• You pay on collection (once you’ve checked out, we’ll email you an order confirmation containing full collection details)

How do you Reserve and Collect?

You can place a Reserve & Collect order in either of two ways.

Option 1 – Direct from the product page

Beginning on the product page for the item you’ve chosen:

  1. Look for our Availability Checker.
  2. On the next page, click on the ‘Collect in store’ tab (if available) to collect from. The item you’ve selected has a button saying ‘Reserve to collect now’ (if available).
  3. Pick the store you’d like to collect from and click on its ‘Reserve to collect now’ button.
  4. Now, you’ll see a new page, confirming the Reserve & Collect option you’ve picked.
  5. From here, you can continue shopping, or onto checkout (where we’ll ask you to enter some details so we can email you your confirmation).

Option 2 – From inside your basket

Starting on the product page for the item you’ve chosen:

  1. Click on ‘Add to basket’.
  2. A new page shows the item has been added. Now, click on ‘Continue to basket’.
  3. On the basket page, click on ‘Collect in store’ (if available).
  4. Find the store you’d like to collect from, and click on the round button next to the store name.
  5. A new page confirms the Reserve & Collect option you’ve picked. If this is all OK, click on ‘Proceed to checkout’.
  6. When you get to checkout, enter the requested details. Then, to complete your order, click on ‘Reserve items’. We’ll send you a confirmation email which you’ll need to bring when you come to collect.

Why Choose Pay and Collect?

Choose this option to:

  • Order items into our store, to get there on a day of your choice
  • Pick up on that day, or on a later one that suits you better, but without paying the charges that apply would for a excess weight delivery.
  • Pay conveniently online

How Does Pay and Collect Work?

It’s simple:

  1. You pay for your items online.
  2. Once your items have arrived, the store tells you and holds them for 4 weeks so you can collect (you’ll find full collection details in the order confirmation we email you).

How do you pay and collect?

You can place a Pay & Collect order in either of two ways.

Option 1 – Direct from the product page

Starting on the product page for the item you’ve chosen:

  1. Find our Availability Checker.
  2. On the following page, click on the ‘Collect in store’ tab (if available) for your item has a button saying ‘Deliver to store’.
  3. Now you’ll see a new page confirming the Pay & Collect option you’ve chosen.
  4. From here, you can carry on shopping; or continue to checkout (where you get to choose the date you want your order to be available in store).

Option 2 – From inside your basket

Starting on the product page for the item you’ve chosen:

  1. Click on ‘Add to basket’.
  2. A new page confirms the addition to your basket. Now, click on ‘Continue to basket’.
  3. On the following page, click on ‘Collect in store’ (if available).
  4. A new page confirms the Pay & Collect option you’ve chosen. If you’re happy with this, click on ‘Proceed to checkout’.
  5. Once you’re in checkout, enter the requested details as you progress. Set the date you want your order to arrive in store for collection by using the options at the bottom of the ‘Delivery options’ page. Then click continue to proceed to the payment pages and complete your order.

*Please note: Reserve & Collect and Pay & Collect are only available on selected items at selected stores. If we can’t offer you these options, we can normally deliver your order instead.

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