We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online/ telesales transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online/telesales shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase — they might change from time to time, so do check from time to time. Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in our store.
In these Terms and Conditions: The words “we”, “our” and “us” means iClick Electronics and the words “you” and “your” means the Customer. Customer Account means your account with Us for the purchase of Products; Customer means the company or person(s) at whose request we agree to open an Account
Insolvency event means if you:
(a) do not operate your business for a period of seven (7) consecutive days or more for any reason;
(b) do not pay us in accordance with the Agreement.
Payment Date means, as determined by iClick in its sole discretion, the date of delivery of Products to you, or a specified date following delivery as set out in any credit terms we agree with you in writing; or if we specifically agree that Products are to be delivered on consignment, the payment date will be determined by reference to the date you uplift the consigned Products.
Premises means the land, properties or buildings to which the Products are to be delivered (as specified by you in an order).
Products means the products, requested for purchase. Terms and Conditions means these iClick Products Account Terms and Conditions. iClick means iClick Electronics.
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognizing receipt of your order.We Will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know. If you have placed an order by telephone and you don’t have an email address, we’ll give you the Order Reference Number over the phone and post you a copy of your receipt. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
As you would expect all our prices are in United Arab Emirates Dirhams. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. Payment is Required once an order is submitted.
We would require you to pay in CASH only as per the agreement on order confirmation which can be changed any time from us.
(a) You will pay us in full the amount specified in each invoice on or before the Payment Date by Cash, or such other payment method approved by us in writing.
(b) If you pay other than by CASH , we will not be deemed to have received payment in full until the funds have been honored or cleared to the credit of our bank account.
(c) We may alter or revoke any credit or payment terms agreed with you on the occurrence of an Insolvency Event, or if we reasonably consider that your creditworthiness is impaired.
(d) Every amount then owed by you to us, whether due for payment or not, will become immediately payable; and
(d) You agree that you will be liable to us for any internal or external expenses, costs or disbursements (including legal fees and collection commissions) we incur in recovering amounts you owe us.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service.
With selected items, if we’re out of stock but know more is on the way, you may be able to order in advance. Please note: if your order contains more than one item, availability and delivery of each may vary. In this case, you may receive your purchases separately, and at different times.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us on telephone +971-4-3807843 during working hours. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents. lf the product is damaged when it arrives, please contact us within 48 hours on this number +97143807843.
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for before delivery. The goods must be in an as new condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.
If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
- You can return the product to our store with your receipt, bringing the card you paid with so we can credit it. When returning opened products to us. you should do so with-out undue delay and, in any event, not later than 7 days from the day on which you communicate to us your decision to cancel.
- By phoning us on +97143807843 with your order reference number and delivery de-tails to hand.
*Extended range large kitchen appliances and extended range small products (delivered directly from an approved supplier) and software product activation key cards cannot be returned. You may also use the cancellation form found in the Returns and Cancellations section of the website but it is not obligatory. Once we have received the goods back from you, we will give you a refund for the cost of the product Excluding the delivery charge paid (except for the additional costs arising). We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you. If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card or what ever mode you chose at the time of order.
- If you return your product to a store without proof of purchase. There is a contract for services with the product and you have started using the services: this would include, for example, a mobile phone subscription.
- The seal has been broken on any DVDs, CDs, memory cards or software, including games, or mobile phones and gadgets.
- If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed.
- The goods were a special order to your specification.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. We will offer either a repair, exchange or refund if the fault occurs within 3 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*chargeable according to the work required. In all cases we reserve the right to inspect the product and verify the fault. For a refund or exchange, the product must be in otherwise “as new condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging with unopened seal if it may have. If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title. You can either return the product to a iClick Store** or phone After Sales on +97143807843 to arrange for collection. After Sales is open from 1pm to 10pm, Tues-day to Sunday and from 4pm to 10pm, Monday. Refunds for faulty goods include the applicable delivery charge and you will be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 1 months after delivery. Items sold with us are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at your cost. *Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know. ** Excludes goods delivered direct from the Manufacturer For all returns and after sales service, please call our Contact Centre on +97143807843 and we will assist you. Items delivered direct from the Manufacturer cannot be returned to our store.