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Shipping & Returns

Thank you for shopping at iClick Electronics. We are happy to serve you

To serve you better, iClick Electronics will begin to process your order immediately you click the Complete Order Button.

(a) Although we have made every effort to display the colors accurately, the images of the products on our site are for illustrative purposes only.

(b) We cannot guarantee that your computer’s display of the colors accurately reflects the color of the products, your products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes indicated on our site are approximate.

(a) We only ship to addresses located within the United Arab Emirates. All Orders are shipped through FETCHR Shipping Company.

(b) When you place your order, you will get real-time shipping quotes and an approximate delivery time for your order based on the availability of your items. Depending on your region, shipping date estimates will appear on the shipping quotes page.

(c) For more information on shipping, please view the Shipping Rates Table.

(a) All products on the site are subject to availability and payment being received before the order is processed.

(b) iClick Electronics will contact you if the Products you have ordered is out of stock, or if additional identification is needed for credit card verification.

(a) Returns

We accept returns on most Products within 14 days of receipt, for items that HAVE NOT BEEN OPENED or USED, and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts.

(b) Exchanges

All exchange notices must be received to our office within 7 days of receiving your order. We will do our best to fulfill your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.

(c) Returns Procedure

If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, within 14 days of receipt, from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us so we may provide you with a Return Address. All returns must be received by our office within 14 days of receiving your order. Please choose your shipping method accordingly. You will be required to meet all costs incurred in returning the item to us.

(d) Refunds For Exchanges

We will issue you with store credit refund within 7 days of us receiving the returned item, to enable you purchase other products from the Store. For Damaged or defective Products (see Section 5 below), We will be able to issue your refund within 30 days of us receiving the returned item. All refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

(a) At iClick Electronics, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped.

(b) If you have received a damaged or defective item, please Contact Us within seven (7) days of receiving the order to be eligible for a free exchange with a replacement item or full cash refund as specified in Section 4 (d) above.

(a) Payment can be made by Visa, Visa Electron, Visa Debit and MasterCard. You must be able to confirm that the credit/debit card that is being used is your own, or that you have been specifically authorized by the owner of the credit/debit card to use it.

(b) All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to iClick Electronics, we will not be liable for any delay or non-delivery. Where applicable, prices are inclusive of VAT. All credit/debit card transactions on this site are processed using secure third-party online payment gateways that encrypts your card details in a secure host environment.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorized iClick Electronics employee.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the laws of the United Arab Emirates. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts within the United Arab Emirates. All contracts are concluded in English and no public filing requirements apply.

If you have any questions concerning our Shipping and Returns Policy, please feel free to Contact us.

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